Cities are always changing, evolving as the business and cultural landscape of the country moves...
Strong project communications – keeping stakeholders fully informed before and during an infrastructure project or development – are crucial.
Emails and electronic communications, despite being quick and easy, can sometimes get lost in the ether or buried in inboxes, not to mention them failing to cross the digital divide and prevent digital exclusion – so printed marketing materials and letter drops remain a vital tool.
That’s why our staff at Urban Thinking are often equipped with video recording devices during our letter drops.
Here, we look at our video-verified letter drop services, and how we ensure your stakeholders are always in the loop.
Transparency
At Urban Thinking, we believe transparency and accountability are essential – it’s something that echoes throughout everything we do.
When a client has important promotional materials or information that needs to get to stakeholders and residents, it is important we can guarantee their delivery and be proactive about verification of that delivery.
Our letter drops are video recorded through body-mounted cameras as an additional service for particularly sensitive consultations or engagements. This serves to ensure that our clients have the peace of mind of being able to verify that important documents have got into the right hands.
Accountability
Our confidence in our accuracy is such that we are happy to make the option of video evidence available, to ensure our clients are able to demonstrate it to relevant parties. All this is achieved compliantly within GDPR guidelines.
We devote the utmost care to ensuring 100% delivery, every time – with revisits to hard to access properties a standard part of our delivery runs. For this type of service, we believe that it’s unacceptable that even one letter doesn’t reach its destination.
Clients can request footage of specific parts of our delivery routes too, showing timestamped clips of each letter being posted to reassure stakeholders in cases where there have been complaints of non-delivery.
At Urban Thinking, accountability is our top priority, and one of the cornerstones on which our reputation is built.
Safety
Not only do our video recorded deliveries provide the ultimate in transparency, they ensure the safety of our staff.
We understand that many residents are suspicious of someone visiting their doorstep unannounced.
Our highly visible body-mounted cameras mean that every interaction with the public is recorded, ensuring the safety and wellbeing of our employees, as well as the ability to ensure they are accountable for their behaviour and accuracy, as they go about their work.
Our services
Urban Thinking is a full-service impact agency, providing assistance and support to our clients in bringing their projects to life.
We are committed to integrity, efficiency and best practice, complementing our clients’ in-house expertise.
For more on Urban Thinking’s range of stakeholder communications and liaison services, see here.
